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2023 VOLKSWAGEN ID.4 — SERVICE BRAKES

crash · 1905258 · 2023-06-27

Vehicle

Make
VOLKSWAGEN
Model
ID.4
Year
2023
Manufacturer
Volkswagen Group of America, Inc.
Component
SERVICE BRAKES

Severity

Deaths
0
Injured
0
Fire
No
Crash
Yes
Police report
Yes
Medical attention
No
Vehicle towed
No

Narrative

On April 22nd the car was in an accident when it struck the rear of another car at a red traffic light. I had stopped at the light with car in “B” drive mode and the brake on Auto Hold. I was stopped at the light roughly 2 minutes with my right foot on neither pedal. The car was in Auto Hold brake mode as I recollect the Auto Hold indicator being illuminated. The car remained stationary during that period until it moved forward without any action from myself. I am convinced I did not hit the gas pedal. There was damage to both my car and the car in front. There had been no change of the traffic light light nor had the car in front moved when this occurred. I had not experienced this issue in my limited driving before the accident (1700 miles) or subsequent to the accident. I contacted the Volkswagen dealer following the accident and dropped the car off for them to investigate. They advised me to open a case with Volkswagen of America to get their involvement which I immediately did. Volkswagen CARE assigned a regional case manager. The dealer service department performed a 3 mile test drive and could not reproduce the problem. Volkswagen of America did not investigate the accident relying on the dealer service department to use the on-board diagnostics to read fault codes. They found two fault codes that required the replacement of the ICAS1 module (the vehicles primary computer) and the driver door handle – the latter was not related to the current recall

Source

Authoritative
NHTSA ODI Flat-File Downloads
ODI Number
11529134
Machine
JSON-LD · Markdown