The contact owns a 2019 Ford Fiesta. The contact stated that while the contact's wife was driving at an undisclosed speed, an oncoming vehicle crashed into the front of the vehicle. The contact stated that none of the air bags deployed. The vehicle was towed to a tow yard and then towed to a collision center. The contact stated that his wife suffered a concussion and was severely bruised. Two days later, the injured went to urgent care for medical treatment. A police report was filed. The manufacturer was notified of the failure and a case was opened. The failure mileage was unknown.