The contact owned a 2018 Ford Fusion. The contact stated that while driving at 40 MPH, she was rear-ended by another vehicle. The air bags did not deploy. A police report was filed, and injuries were reported. The contact was later treated for various bruising in an area hospital, as well as receiving a CT scan and an x-ray of her left ankle. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic; instead, it was towed to a tow yard and deemed a total loss. The manufacturer was not notified of the failure. The failure mileage was 90,000.