The contact owned a 2019 Ford Fiesta. The contact stated that while driving at 65 MPH, the vehicle was rear-ended by another driver. The damage was on the rear driver's side of the vehicle. The air bags did not deploy. A police report was filed. The contact sustained whiplash and was monitoring his pain. No medical attention was received as on yet. No warning lights were illuminated. The vehicle was towed to a tow yard, awaiting inspection. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 91,000.