The contact owns a 2014 Hyundai Accent. The contact stated that while driving at 25 MPH, the steering wheel had become stiff. The contact attempted to make a turn and the vehicle continued straight and crashed into a ditch. The contact mentioned that she lost control of the vehicle during the incident. The air bags did not deploy. No warning light was illuminated. A police report was not filled. The vehicle was towed to a lot. The driver was injured in the back and neck. The contact received a pain shot for her pains, prescribed ibuprofen, and received a x-ray. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and advised the contact to reach out to the NHTSA Hotline for assistance. The failure mileage was unknown.