← NHTSA complaints

2016 HYUNDAI TUCSON — VISIBILITY:POWER WINDOW DEVICES AND CONTROLS

1 injured · 1944216 · 2023-11-19

Vehicle

Make
HYUNDAI
Model
TUCSON
Year
2016
Manufacturer
Hyundai Motor America
Component
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS

Severity

Deaths
0
Injured
1
Fire
No
Crash
No
Police report
No
Medical attention
Yes
Vehicle towed
No

Narrative

Manufacturer’s defect, all (4) windows quit operating. Hyundai dealer where vehicle was purchased did repair my driver window, however; shortly after that window was repaired, all other (3) windows quit working at the same time. One (1) window was in the down position. Hyundai of New Port Richey said they would not repair my windows, however; they did get the window up and suggested I purchase door stops to place in the window to keep it up….this also happened to the other rear window. I live in Florida and on August 17, 2023 I had to drive myself to Mease/Countryside Hospital, the heat index was 115 degrees, I had to get into my extremely hot vehicle. I was diagnosed with heat exhaustion. My bill was $ 23,000. I also have a grand baby I have to place in my very hot vehicle when I babysit. Three (3) windows do not function. On September 08, 2023, Hyundai of NPR Service Advisor gave me a ball park quote of $ 750.00, including labor to repair all three (3) windows….I then made a formal complaint to the complaint number I found in my vehicle manual: Case Number [XXX] they did not help and referred me to the General Manager of the dealership. Now the price to repair is $ 2,100.00. They will fix if I pay half! I have talked with other 2016 Hyundai Tucson owners who have run into the same problem. The manufacturer is at fault, the window parts are defective! Please help me, my health has been affected and I hate putting my Grandchild [XXX] in unheathy environm

Source

Authoritative
NHTSA ODI Flat-File Downloads
ODI Number
11555918
Machine
JSON-LD · Markdown