The contact owned a 2019 BMW 530E. The contact stated that while stopped due to traffic, the vehicle was rear-ended causing the contact to crash into the vehicle in front. During the impacts, the contact hit his head, and was unconscious. The contact does not remember if it was the steering wheel or the windshield where he hit his head. The only air bags deployed were the side air bags but no frontal. The rear-end damage to the vehicle was severe as the entire trunk was destroyed. No warning lights were illuminated. A police report was filed. The vehicle was towed to an impound lot. The contact was transferred to the hospital via ambulance. The daughter who was seated in the front passenger side sustained back and leg injuries that required pain medicine and an x-ray for medical attention. The contact sustained a bruise on his nose, ribs, neck, and lower back, and had a headache. The vehicle had not been diagnosed or repaired. The manufacturer was made aware of the failure and advised that a callback was scheduled. The failure mileage was approximately 15,000.