My vehicle was involved in a auto accident. A chain reaction of multiple cars was hit I was rear ended by a Subaru Outback and was push into a box commercial truck my vehicle was deemed total and I sustain serious injuries my front in was smash in and no airbags deployed I contacted National consumer affairs my case number [XXX]. My case manger Elijah was very unprofessional and did not help and suggested I have an attorney reach out. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)