The contact owned a 2015 Acura MDX. The contact stated that while exiting the car wash parking lot, the vehicle was in neutral. The contact entered the vehicle. The contact attempted to shift the gear into drive, however the gear shifter was inoperable and did not move. The contact stated the vehicle independently accelerated and was unstoppable. The vehicle crossed a busy parking lot, the vehicle went up two embankments, crashed into a lamp pool, and then into a tree before coming to a complete stop. A police report was filed. The vehicle was towed to the contact's residence. All the air bags deployed. The contact sustained several injuries and received medical attention at the local hospital. The vehicle was deemed as a total loss. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 141,000.