The contact owns a 2019 Volkswagen Jetta. The contact stated that while attempting to park the vehicle in a handicapped parking space, the vehicle failed to stop despite the contact's foot firmly depressed on the brake pedal. As the vehicle continued to move forward with the contact's foot depressed to the floorboard, the vehicle drove over the parking barrier, knocked over the handicapped post, and entered the sidewalk. The vehicle eventually decelerated and the contact managed to shift the vehicle into reverse(R) and regain control of the vehicle. The contact was uncertain if any warning lights appeared on the instrument panel during the failure. Despite the property damage and emotional distress suffered by both the contact and the passenger, no injuries were reported and no immediate medical attention was needed. A police report was not filed and the air bags did not deploy as a result of the failure. The incident was reported to the store manager. The contact was able to drive the vehicle back home without incident. The manufacturer nor the dealer had been notified of the failure. The vehicle had yet to be diagnosed or serviced. The failure mileage was approximately 66,000.