← NHTSA complaints

2014 MERCEDES-BENZ GLK350 — UNKNOWN OR OTHER

1 injured · 1977258 · 2024-03-21

Vehicle

Make
MERCEDES-BENZ
Model
GLK350
Year
2014
Manufacturer
Mercedes-Benz USA, LLC
Component
UNKNOWN OR OTHER

Severity

Deaths
0
Injured
1
Fire
No
Crash
No
Police report
No
Medical attention
No
Vehicle towed
No

Narrative

Rear powered tailgate closes by itself. There is no warning. It closes VERY rapidly. This hit me in the head, but I am mostly concerned with others, such as elderly people and children. It could easily cause a concussion, or worse. I have contacted MBUSA advocacy at 1-800-222-0100 three times. I was told all three times that I would be contacted back within 24-48 hours (business days) regarding this safety issue. It has now been two weeks, and I have not received anything such as a returned phone call, email, etc. The vehicle is at my residence and available for any inspection or test, etc. I also have video of this problem. Again, the rear powered tailgate closes by itself, without warning. It closes VERY rapidly with force far greater than gravity alone.

Source

Authoritative
NHTSA ODI Flat-File Downloads
ODI Number
11578750
Machine
JSON-LD · Markdown