The contact owned a 2013 Ford Expedition. The contact stated while driving 45 MPH, the front passenger's side tire blew out, and she lost control of the vehicle. The contact stated that the front end of the vehicle crashed into an embankment, and the vehicle stopped. The contact stated that the front grill and the bumpers detached due to the impact. The contact stated that the driver's side and the passenger's side roof air bags were deployed; however, the front driver's side air bag failed to deploy, causing the contact to hit her face and her head against the steering wheel. The contact sustained black eyes, bruises on the forehead, a scratch on the scalp that extended to her nose, a swollen nose, a swollen forehead, and swollen eyes. The contact had not received medical assistance. A police report was filed. The vehicle was towed to a tow lot, where it was totaled. The dealer and the manufacturer were not notified of the failure. The failure mileage was approximately 200,000.