The contact called on behalf of their son who owns a 2020 Hyundai Elantra. The contact stated that while their son was decelerating, speed was unknown, and coming to a stop sign. The next thing their son was able to recall was that the vehicle had suddenly turned right crashing into an electrical pole nearby. The air bags deployed. The driver had lost consciousness during the crash making it difficult to recall all that occurred. The vehicle was towed but they had not yet received any confirmation if the vehicle had been totaled. The electrical pole had fallen and began to catch fire. The fire department had put out the fire. The contact was not completely sure of the damage done to the vehicle. The driver lost consciousness and received an injury on their right arm. Medical attention was needed. The contact could only assume a police report had been filed but had not heard from the police department to confirm. The dealer was not contacted. The manufacturer was not made aware of the failure. The failure mileage was unknown.