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2025 HYUNDAI IONIQ 5 — UNKNOWN OR OTHER

crash · 2108070 · 2025-07-08

Vehicle

Make
HYUNDAI
Model
IONIQ 5
Year
2025
Manufacturer
Hyundai Motor America
Component
UNKNOWN OR OTHER
Speed
5 mph

Severity

Deaths
0
Injured
0
Fire
No
Crash
Yes
Police report
No
Medical attention
No
Vehicle towed
No

Narrative

Our 2025 Hyundai Ioniq 5 has been sitting unrepaired for almost five months due to a complete lack of availability of an essential replacement part (front bumper lower molding part number 86569PI000). The car was involved in a minor collision on [XXX], and although no one was hurt and the airbags did not deploy, the vehicle has remained unrepairable and inoperable. The car sensors can not be calibrated without this part, thus affecting all front sensors of the vehicle. Both the Hyundai-certified repair facility and our insurance company have confirmed that the necessary part is on national backorder with no estimated date of arrival, despite extensive efforts to source it — including looking on eBay and through nationwide networks. This was also confirmed by Hyundai Customer Support with whom we opened case [XXX]. The part involved is necessary for proper calibration of front sensors of the vehicle. We are continuing to pay on the lease while the car sits undriveable and depreciating. This has placed a major financial burden on us and raises broader safety concerns. Hyundai is apparently unable or unwilling to supply parts for its current-year models, which may compromise the safe restoration of structurally- or electronically-damaged vehicles. We respectfully request that NHTSA investigate Hyundai’s inability to supply safety-critical parts for its 2025 models, and determine whether this systemic delay poses a risk to consumers and undermines post-collision safety st

Source

Authoritative
NHTSA ODI Flat-File Downloads
ODI Number
11672102
Machine
JSON-LD · Markdown