← NHTSA complaints

2025 HYUNDAI PALISADE — SERVICE BRAKES

crash · 2117073 · 2025-08-04

Vehicle

Make
HYUNDAI
Model
PALISADE
Year
2025
Manufacturer
Hyundai Motor America
Component
SERVICE BRAKES
Speed
3 mph

Severity

Deaths
0
Injured
0
Fire
No
Crash
Yes
Police report
No
Medical attention
No
Vehicle towed
No

Narrative

I am submitting this supplemental complaint regarding a repeated and dangerous brake failure in my 2025 Hyundai Palisade. This is a follow-up to my original complaint submitted in July 2025. On multiple occasions while driving at low speeds (around 5 mph), including turning into driveways or approaching intersections, the braking system failed to respond properly. The brake pedal felt like it lost connection — similar to how a bike slips when its brake fails. The vehicle kept moving forward even while I was applying the brake. This nearly caused accidents several times. I believe the automatic emergency braking system (AEB) also failed to engage. One incident caused me to hit a fence, resulting in a small dent. Hyundai is now refusing to repair the safety systems under warranty because of that dent — even though the dent was a result of the brake malfunction. I brought the vehicle to an authorized Hyundai service center, and they refused to cover the issue under warranty or provide a loaner vehicle, leaving me to drive a potentially dangerous car. I also want to note that I have seen multiple recent NHTSA complaints from other Hyundai Palisade owners describing similar brake issues. This suggests a wider pattern of brake failure, which must be urgently investigated before someone is seriously injured or worse. Hyundai has failed to properly investigate the issue or assist me in any meaningful way. This vehicle is still under warranty, and I am unable to safely use it

Source

Authoritative
NHTSA ODI Flat-File Downloads
ODI Number
11678284
Machine
JSON-LD · Markdown