← NHTSA complaints

2020 AUDI Q7 — ELECTRICAL SYSTEM

fire · 2117600 · 2025-08-05

Vehicle

Make
AUDI
Model
Q7
Year
2020
Manufacturer
Volkswagen Group of America, Inc.
Component
ELECTRICAL SYSTEM

Severity

Deaths
0
Injured
0
Fire
Yes
Crash
No
Police report
Yes
Medical attention
No
Vehicle towed
No

Narrative

I am filing a complaint concerning serious safety risks associated with my 2020 Audi Q7 (VIN: [XXX] ) purchased as a Certified Pre-Owned vehicle from Audi Dominion San Antonio. It is currently under service at Audi Central Houston, where multiple concerning events occurred. Timeline and Issues: - Initial diagnosis identified a fire-damaged electrical harness, estimated at $1,400 for replacement. - After repair attempts, the vehicle began smoking, and the diagnosis expanded to include additional compromised electrical lines. The revised quote skyrocketed to $4,700 (later reduced to $3,100). - After nearly two months in service, I was informed that the AC compressor is now deemed "bad" due to debris from the harness, an issue not mentioned in previous inspections. Safety Concerns: 1. Inconsistent Diagnosis: There was no mention of compressor damage during initial assessments. This late-stage discovery indicates negligence or potential additional damage during servicing. 2. Risky AC Activation: A technician attempted to clean the compromised AC compressor and activated the system, a procedure that is dangerous given the debris. This could lead to refrigerant leaks and electrical shorts. 3. Conflicting Statements: Audi Central Houston claims the compressor was previously damaged but also attempted to restore it. Such contradictions raise serious concerns about service integrity. 4. Certified Pre-Owned Credibility: The emergence of these costly issues questions the reliabili

Source

Authoritative
NHTSA ODI Flat-File Downloads
ODI Number
11678646
Machine
JSON-LD · Markdown