The contact owned a 2015 Ford Edge. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed; however, the vehicle failed to stop as intended. There were no warning lights illuminated. In addition, the contact stated that the brake pedal felt unusually soft. The contact's vehicle rear-ended another vehicle. The contact was the only occupant in the contact's vehicle. The vehicle was taken to a local tow yard. The contact's vehicle was deemed a total loss. A Police report was filed; however, the information was unavailable. In addition, the contact stated that both vehicles involved in the crash were condemned as a total loss. The contact went to the local hospital. The contact sustained injuries to the right thumb ligament, injuries to the left and right wrist; however, the injury to the right wrist was severely painful. In addition, the contact sustained several cuts and bruises. The contact was under continued medical treatment. The contact later received a recall notification NHTSA Campaign Number: 25V544000 (Service Brakes, Hydraulic) however the parts were not available. The manufacturer was not made aware of the failure. The failure mileage was approximately 130,000.