My young daughter lost control of our 2011 FORD HYBRID ESCAPE vehicle with 94770 miles after starting the vehicle on moving off. She crashed into the sidewalk to avoid hitting pedestrians. ALL ELECTRIC POWER STEERING ASSISTANCE was lost. Car was taken to AutoNation Ford, St Petersburg, FL. Service personnel stated and provided documentation showing that there was no recall for my daughter's vehicle VIN. However, there were recalls for this similar problem on other Ford vehicles and FORD HYBRID ESCAPE vehicles like hers. Please see attachment. FORD SAYS THIS 2011 VEHICLE IS NOT A PART OF THE RECALL FOR THIS DANGEROUS HAZARD AND REFUSES TO FIX THE PROBLEM