On September 2, 2025, my 2025 BMW X5 xDrive50e was involved in a head-on collision with another vehicle. Despite the severity of the impact, the following safety systems failed to deploy: Front airbags Driver seatbelt pretensioner BMW Assist / automatic emergency notification Witnesses reported that my vehicle briefly went airborne before landing with the rear wheels up on a curb. I suffered neck injuries, and my vehicle sustained significant frontal damage. BMW later downloaded the Event Data Recorder (EDR) and confirmed: A frontal non-deployment event Three fault codes in the airbag control module (ACSM) post-crash The crash algorithm activated and reset ÎV reached approx. 12.4 mph longitudinal Forward Collision Mitigation system issued an acute warning 0.5 seconds before impact BMW states the âimpulse was not sufficientâ to trigger restraint deployment BMW has refused to provide: The deployment thresholds (ÎV criteria) for airbags or pre-tensioners Any engineering explanation for why restraint systems did not activate Any technical rationale for the ACSM fault codes Any escalation beyond Customer Relations All I have been given is an unsigned summary letter and the raw EDR file. BMW Customer Relations stated that engineering is ânot customer-facingâ and that no additional information will be provided. This leaves serious concerns that: The restraint systems did not function properly in a real-world impact. BMW is refusing to disclose the engineering bas