My vehicle was at a manufacturerâauthorized dealership for a federally mandated recall repair. While the vehicle was in the dealershipâs exclusive care, custody, and control, it was struck by a thirdâparty cleaning vendor operating on dealership property and was declared a total loss. I did not hire or authorize this vendor. After the incident, the manufacturer informed me in writing that the dealership would repair the damage at their own expense, separate from the recall work. The manufacturer also stated they were covering the recallârelated repairs and were coordinating with the dealership. They provided weekly updates, monitored the recall repair, and escalated a backordered recall part. Later, after the dealership confirmed the vehicle was a total loss, the manufacturer reversed its position and stated it was ânot involved.â The dealership has refused to identify the cleaning company responsible for the loss, their insurer, or any claim information, preventing any direct followâup. The manufacturer continues to direct me to âwork with the parties involved,â even though the responsible vendor has not been disclosed. This raises concerns about the safety and oversight of the recall repair process, the handling of vehicles during recall service, and the manufacturerâs response when a vehicle is destroyed during a recall procedure.