The contact owned a 2007 Ford Edge. The contact had received a recall notification for NHTSA Campaign Number: 21V158000(Air Bags), and the recall was serviced. The contact then stated that while driving at 20 MPH, a city bus crashed into the front end of her vehicle. The contact stated that the air bag deployed upon impact; however, the contact suffered burns to both of her arms and both of her legs. The contact was then taken to the hospital by her son and was treated for her burns. Two of the occupants in the other vehicle were also treated for injuries; one was taken to the hospital for an injury caused by the occupant's seat belt. A police report was filed. The vehicle was towed to an independent mechanic, and it was deemed a total loss. The manufacturer was also notified of the failure and the contact was given a case number. The failure mileage was approximately 120,000.