SUBJECT: URGENT COMPLAINT: Deceptive Practices/Misrepresentation & Services Not Rendered (Woodhouse Ford of Omaha) I. Actionable Safety Issue Summary This complaint concerns fraudulent billing and dangerous misrepresentation by Woodhouse Ford of Omaha, which claimed a vehicle's 3rd rack and pinion system was "safe" on 2/19/2026 after a known safety issue, following a previous failure. They further charged $219.22 for unrendered/improper ABS programing repairs that was not successful because the electric rack and pinion is defective on 3/5/2026 and fabricated invoice records to shift liability. II. Parties Involved â¢Consumer: [XXX] â¢Dealer/Service Provider: Woodhouse Ford of Omaha, Service Manager Jeremy Sullivan, Technician Anthony Rubio. â¢Financial Institution: First National Bank of Omaha (Regulated by OCC). III. Nature of the Dispute 1.Safety Hazard/Misrepresentation (2/19/2026): Service Manager Jeremy Sullivan and Tech Anthony Rubio stated the vehicleâs rack and pinion was "safe" despite a prior failure. This misrepresentation has left me with a vehicle that has had the rack and pinion fail or require replacement three times in under a year. 2.Services Not Rendered (3/5/2026): Charged $219.22 for "programming the ABS module" which was not rendered or not performed correctly. 3.Fabricated Documentation: Woodhouse Ford created fraudulent service invoices stating I diagnosed the ABS fault and declined further diagnosis. This is an attempt to evade liability for ongo