CONSUMER WAS TRAVELING 45MPH & WAS RAN OFF THE ROAD. BRAKES WERE APPLIED & VEHICLE SPUN AROUND, THEN BACK END HIT THE GUARDRAIL. IMPACT CAUSE THE DRIVER & PASSENGER SEATS TO RETRACT BACKWARDS IN A LYING POSTION. CONSUMER'S NECK WAS BROKEN. INSURANCE COMAPANY ADVISED CONSUMER TO CONTACT US. CONSUMER WILL BE CONTACTING THE MANUFACTURER & DEALER.*AK