CONSUMER WAS TRAVELING AT APPROXIMATELY 35 TO 40 MPH UNDER COLD/ DRY CONDITIONS WHEN VEHICLE HIT A DIP IN ROAD, CAUSING LOSS OF CONTROL, AND VEHICLE WENT OVER A SNOW BANK, AND IMPACTED A TREE ON FRONT CENTER AREA OF VEHICLE. DRIVERS AND PASSENGERS AIR BAGS FAILED TO DEPLOY. DEALERSHIP HAS NOT GIVEN CONSUMER ANY REASON FOR CAUSE OF DEFECT. *SUZUKI WAS IN POSSESSION OF AIR BAGS, AND VEHICLE WAS CONSIDERED TO BE A TOTAL LOSS.*AK *SLC