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1996 FORD WINDSTAR — SUSPENSION:FRONT:SPRINGS:COIL SPRINGS

1 fatal · 302458 · 2001-07-05

Vehicle

Make
FORD
Model
WINDSTAR
Year
1996
Manufacturer
Ford Motor Company
Component
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
Speed
5 mph

Severity

Deaths
1
Injured
0
Fire
No
Crash
No
Police report
No
Medical attention
No
Vehicle towed
No

Narrative

ON JUNE 6TH AS I WAS LEAVING MY DRIVEWAY TO GO TO WORK THE FRONT DRIVERS SIDE SPRING BROKE OFF CAUSING THE LEFT FRONT TO DROP DOWN ON THE TIRE. AFTER CALLING THE DEALERSHIP (ARTINO FORD IN HURON, OHIO) I FOUND OUT THIS WAS NOT COVERED UNDER WARRANTY. I ASKED THEM IF THEY HAVE HAD THIS PROBLEM WITH OTHER WINDSTARS AND THEY SAID "A FEW". I CALLED OUR LOCAL GARAGE TO SEE IF THEY COULD GET MY VAN IN TO REPAIR IT AND THEY SAID YES BUT DON'T DRIVE IT BECAUSE THEY HAD ANOTHER ONE THERE JUST LIKE IT AND THEY DROVE IT IN AND TORE THE BRAKE LINE OFF. I CALLED FORD MOTOR CUSTOMER SERVICE AND WAS TOLD THEY WERE NOT DOING ANY WARRANTY ON THIS PROBLEM "AT THIS TIME"., SHE ALSO SAID THAT THEY ARE HAVING A PROBLEM WITH THE FRONT SPRINGS. ALSO, I HAD TO REPLACE BOTH FRONT SPRINGS BECAUSE AFTER 5 YEARS AND 55,000 MILES, THE RIGHT SIDE SAT LOWER THAN THE LEFT SIDE AFTER REPLACEMENT, CREATING ANOTHER SAFETY PROBLEM. BESIDES, WHO KNOWS HOW LONG BEFORE THE OTHER SPRING FAILS. THE TOW TRUCK DRIVER INFORMED ME THAT THIS WAS THE 3RD WINDSTAR WITRH THE SAME PROBLEM HE HAS HAD TO PICK UP JUST IN OUR AREA. I THINK THIS IS A SATETY PROBLEM THAT FORD SHOULD ADDRESS RIGHT AWAY. WE ALREADY HAVE 5 IN OUR AREA ALONE. I WONDER HOW MANY MORE HAVE THE SAME PROBLEM ACROSS THE U.S. PLEASE KEEP ME INFORMED.*AK

Source

Authoritative
NHTSA ODI Flat-File Downloads
ODI Number
747886
Machine
JSON-LD · Markdown