CONSUMERS VEHICLE WAS INVOLVED IN A FRONTAL CRASH WHILE TRAVELING APPROXIMATELY 45 TO 50 MPH, UPON IMPACT FRONTAL AIR BAGS FAILED TO DEPLOY, SHOULDER BELT FAILED TO RESTRAIN DRIVER, DRIVER EXPERIENCED MUSCLE PAINS IN NECK/SHOULDER, AND BACK AREAS, INSURANCE COMPANY CONCLUDED THE AIR BAG SHOULD HAVE DEPLOYED.*AKCONSUMER STATED MANUFACTURER AND DEALER ARE NOT WILLING TO ASSIST IN FINDING OUT WHY THE RESTRAINT SYSTEM FAILED, CONSUMER STATED THE PASSENGER SIDE AIRBAG DID DEPLOY, HOWEVER THE DRIVER SIDE DID NOT.*JB