2001 FORD WINDSTAR — SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP

TO SUMMARIZE, WE BOUGHT A 2001 NEW FORD WINDSTAR VAN ON OCT. 6 FROM COURTESY FORD. THE BRAKES FAILED ON OCT. 8, CAUSING AN ACCIDENT WITH SLIGHT DAMAGE. THE VAN WAS TOWED TO A FORD DEALERSHIP IN WRAY, WHERE THEY WERE UNABLE TO FIND A PROBLEM WITH THE BRAKES. FORD, THROUGH THEIR CORPORATE OFFICE, OFFERED AN EXTENDED WARRANTY OF 5 YEARS. THEY ALSO STATED THAT THEY HAD SENT AN ENGINEER FROM DENVER TO WRAY WHO WAS ALSO UNABLE TO FIND A PROBLEM WITH THE BRAKES. I HAVE A SIGNED DOCUMENT FROM THE SERVICE MANAGER IN WRAY STATING THAT NO ONE HAS COME TO LOOK AT THE VAN. NEITHER MY WIFE NOR I FEEL THAT THIS VEHICLE IS SAFE TO DRIVE, ESPECIALLY SINCE FORD HAS LIED TO US REGARDING THEIR DIAGNOSIS OF THE PROBLEM. WE DO NOT FEEL COMFORTABLE PUTTING OURSELVES AND/OR OUR GRANDCHILDREN AT RISK WHEN THERE SEEMS TO BE NO EXPLANATION FOR WHY THE BRAKES FAILED INITIALLY. I HAVE MUCH DOCUMENTATION AND A CHRONOLOGY OF THE EVENTS THAT BROUGHT US TO WHERE WE ARE TODAY. THE MOST FRUSTRATING PART OF THIS WHOLE DEAL IS FORD'S RELUCTANCE TO EVEN RESPOND TO OUR CALLS AND LETTERS. WE SIMPLY WANT A VEHICLE THAT IS FREE FROM DEFECTS. THIS IS THE FIRST NEW VEHICLE THAT WE HAVE EVER OWNED. YOUR SERVICE COMES HIGHLY RECOMMENDED TO US AND WE WOULD APPRECIATE ANY HELP YOU CAN OFFER. I CAN BE CONTACTED ANYTIME AT THE ABOVE NUMBER OR ON MY CELL PHONE (970) 630-3328.*AK