ON THE EVENING OF OCTOBER 30, MY 2003 VOLKSWAGEN JETTA VEHICLE DRIVER SEAT AND MY COAT CAUGHT ON FIRE, BEGINNING TO MELT MY PANTS TO MY SKIN. ONCE I REALIZED THE PROBLEM, I MOVED THROUGH TRAFFIC TO FIND A SAFE PLACE TO PARK MY CAR. I TURNED OFF THE SEAT HEATER AND ENGINE HEATER, AND WAITED SOME TIME TO REENTER THE CAR. ON FRIDAY MORNING, I SHOWED A MECHANIC THE PROBLEM AND HE SAID I MUST TAKE THE CAR INTO THE DEALERHSIP IMMEDIATELY. AFTER SEVERAL CALLS TO DICK HANNAH VOLKSWAGEN (DHVW) DEALERSHIP AND VOLKSWAGEN USA, DHVW FIXED THE SEAT HEATER DEFECT AND PROVIDED A CONTACT TO VOLKSWAGEN USA. DHVW PROVIDED MEDIOCORE CUSTOMER SERVICE, LACKED WILLINGNESS TO FULLY DISCUSS THE PROBLEM WITHOUT REPEATED PROMPTS, HAD NO IDEA WHETHER THIS DEFECT HAS BEEN FOUND IN OTHER VOLKSWAGEN VEHICLES AND WOULD NOT PROVIDE ANY COMPENSATION. ULTIMATELY, I AM A VERY UNHAPPY DICK HANNAH VOLKSWAGEN CUSTOMER, WITH A CAR THAT MAKES AFRAID TO DRIVE WITH THE SEAT HEATER FEATURE, NO COMPENSATION FOR MY WINTER COAT AND PANTS, TIME FROM WORK AND STRESS. *LA