WHILE DRIVING 35 MPH, THE CONSUMER'S VEHICLE COLLIDED WITH ANOTHER VEHICLE. UPON IMPACT, BOTH AIR BAGS DID NOT DEPLOY. THE DRIVER AND PASSENGER SUSTAINED MAJOR INJURIES AND WERE TRANSPORTED TO THE HOSPITAL. VEHICLE WAS TOWED TO THE DEALER FOR INSPECTION AND THE MECHANIC WAS UNABLE TO RESOLVE THE PROBLEM. *AK *JB