THE COMPLAINT WAS RECEIVED VIA E-MAIL. IN JUNE OF 2004 I WAS INVOLVED IN A HEAD ON COLLISION AT 40 MPH. NONE OF THE FRONTAL AIRBAGS DEPLOYED, BUT FORTUNATELY THE SEAT BELTS DID WORK, QUITE POSSIBLY PREVENTING SERIOUS INJURIES. A COUPLE OF WEEKS AFTER THE ACCIDENT I NOTIFIED FORD CONSUMER SERVICE DIVISION ABOUT THE AIR BAGS, BUT THEY DIDN'T PROVIDE ANY ASSISTANCE BECAUSE MY INSURANCE COMPANY HAD ALREADY COVERED THE DAMAGES, AND THEY HAVE CURRENT POSSESSION OF THE VEHICLE. THEY JUST BLEW ME OFF. *AK *SC