I HAVE A 2002 VOLKSWAGEN JETTA TDI. MY BOY FRIEND WAS IN THE DRIVER'S SEAT FOR A MAXIMUM OF 5 MINUTES WHEN THE SEAT HEATER BURNT A HOLE THROUGH THE SEAT, HIS JEANS, AND LEFT A SMOKING BLACK RING IN HIS LEATHER WALLET. THERE WERE NO EVENTS LEADING UP TO THIS FAILURE, IT JUST HAPPENED. SO, NOW I HAVE AN EXPENSIVE CAR SEAT, JEANS, AND A WALLET THAT ARE RUINED. THE SEAT WILL COST MORE THAN SIX HUNDRED DOLLARS TO FIX AND THE JEANS AND WALLET ANOTHER COUPLE HUNDRED DOLLARS TO REPLACE. NOTHING HAS BEEN DONE TO CORRECT THE PROBLEM. I HAVE CONTACTED TWO DEALERS, ONE WHERE I PURCHASED THE CAR AND ANOTHER WHERE I CURRENTLY RESIDE, AND BOTH ARE SAYING THAT IT WILL NOT BE FIXED BECAUSE MY CAR IS 2,000 MILES OVER ITS WARRANTY. I HAVE SPOKEN TO VOLKSWAGEN'S CUSTOMER CARE CENTER AND THEY HAVE OFFERED REIMBURSEMENT FOR THE JEANS AND WALLET, BUT NOTHING FOR THE SEAT. I FEEL THAT THIS IS NOT A NORMAL "WEAR AND TEAR" PROBLEM AND SHOULD BE FULLY COVERED BY THE MANUFACTURER.*AK