2002 FORD EXPLORER — STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS

WHILE THE VEHICLE WAS PARKED CONSUMER WAS CLOSING THE REAR HATCH AND THE ENTIRE WINDOW SHATTERED. CONSUMER CONTACTED THE MANUFACTURER, AND ALTHOUGH THE BALL AND SOCKET JOINT TO THE HATCH WINDOW WAS RECALLED, MANUFACTURER REFUSED TO ASSIST CONSUMER UNLESS A WAIVER WAS SIGNED SO THAT CONSUMER WILL NOT SUE THE MANUFACTURER. CONSUMER REFUSED TO SIGN WAIVER, BUT WOULD ONLY LIKE TO GET THE DEFECT REPAIRED. THIS OCCURRED PRIOR TO CONSUMER RECEIVING NOTIFICATION NOT TO OPEN THE HATCH AFTER THIS DEFECT HAPPENED. *AK