← NHTSA complaints

1998 FORD EXPEDITION — ELECTRICAL SYSTEM

fire · 525545 · 2005-03-11

Vehicle

Make
FORD
Model
EXPEDITION
Year
1998
Manufacturer
Ford Motor Company
Component
ELECTRICAL SYSTEM
Miles at failure
121,560

Severity

Deaths
0
Injured
0
Fire
Yes
Crash
No
Police report
No
Medical attention
No
Vehicle towed
No

Narrative

I ARRIVED AT HOME AND PARKED VEHICLE IN GARAGE ~5:15PM. MY WIFE WALKED ON THE TREADMILL (WHICH IS IN THE GARAGE) FROM 7:15 ? 7:45PM AND DID NOT SMELL OR NOTICE ANYTHING UNUSUAL. AT 10:00 PM I LOOKED THROUGH GARAGE DOOR TO MAKE SURE LIGHTS WERE OUT AND GARAGE DOORS SHUT. I NOTICED A SMALL RED LIGHT BELOW THE TRUCK. AFTER FURTHER INVESTIGATION, I FOUND IT WAS A FLAME. I CAME BACK IN THE HOUSE TOLD MY WIFE TO NOTIFY THE FIRE DEPT. I USED A HOSE AND FIRE EXTINGUISHERS TO EXHAUST FLAME AS THE FIRE DEPT. ARRIVED. THE HEAT WAS SO INTENSE IT MELTED THE GARAGE LIGHT LENS ABOVE THE VEHICLE. THE VEHICLE WOULD NOT GO INTO NEUTRAL DUE TO DAMAGE, SO I USED MY NEIGHBOR?S TRUCK TO PULL THE VEHICLE OUT OF THE GARAGE. IT APPEARS TO HAVE BEEN THE DEFECTIVE CRUISE SWITCH ACCORDING TO A FIRE INVESTIGATOR. THE DAMAGE TO THE VEHICLE IS OBVIOUS I CAN EMAIL PHOTOS (EXCEPT I DID NOT PHOTO DAMAGED WINDSHIELD). WE ALSO HAVE SMOKE DAMAGE TO OUR GARAGE. I HAVE FILED A COMPLAINT WITH FORD ORIGINALLY THEY TOLD ME IT WOULD BE 5 DAYS UNTIL THEY CONTACT ME, NOW THEY SAY IT COULD BE 10 DAYS. I ASKED THEM TO EXPEDITE, SINCE I AM CURRENTLY WITHOUT A VEHICLE. FORD HAS NOT DONE ANYTHING AT THIS POINT TO REVIEW OR RESOLVE THE ISSUE.*AK

Source

Authoritative
NHTSA ODI Flat-File Downloads
ODI Number
10113943
Machine
JSON-LD · Markdown