WHILE DRIVING IN TOWN WITH THE DRIVER'S SEAT HEATER ON 5, MY WIFE FELT A BURNING SENSATION ON HER THIGH AND BURNED HER FINGER WHEN SHE REACHED DOWN TO FEEL WHAT WAS HAPPENING. SHE PULLED OVER AND FOUND A 2CM HOLE BURNED THROUGH THE LEATHER. WHEN I TOOK THE VEHICLE TO HERB EASLEY MOTORS (OUR LOCAL VW DEALER), THE SERVICE MANAGER INSISTED THAT THE BURN WAS FROM AN EXTERNAL SOURCE (NO ONE IN OUR FAMILY SMOKES...). HE REFUSED TO FIX THE PROBLEM (VEHICLE HAS 22,000 MILES AND IS UNDER FULL WARRANT)Y, AND HE CLAIMED HIS VW REGIONAL REPRESENTATIVE HAD TOLD HIM THEY WOULD NOT COVER REPAIR OF THE VEHICLE. WHEN I CONTACTED VW CONSUMER CARE, THEY ARRANGED FOR ME TO WORK WITH CABLE VOLKSWAGEN IN OKLAHOMA CITY. CABLE TOLD ME THEY HAVE FIXED "DOZENS" OF THESE SEATS, AND THEY KNEW EXACTLY WHERE THE PROBLEM WAS WITHOUT MY TELLING THEM (THEY ALSO SAID THEY HAVE ONLY SEEN THE PROBLEM IN THE DRIVER'S SEAT, WHICH IS CONTRARY TO WHAT OTHERS HERE ARE SAYING...). I HAD TO DRIVE 150 MILES FOR CABLE VW TO INSPECT AND ORDER PARTS, AND WE ARE NOW AWAITING BACKORDERED PARTS FOR THE REPAIR (THEY'VE WARNED ME IT COULD TAKE MONTHS FOR THE PARTS BECAUSE OF THE VOLUME OF REPAIRS BEING MADE). VW INSISTS THERE IS NOTHING THEY CAN DO TO COMPENSATE ME FOR HAVING TO GO TO ANOTHER STATE TO HAVE THE PROBLEM FIXED OR THE TWO MONTHS OF INFURIATING RUNAROUND FROM HERB EASLEY, THEIR AUTHORIZED SERVICE LOCATION.*AK