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2004 BMW X3 — ELECTRICAL SYSTEM

fire · 539119 · 2005-06-11

Vehicle

Make
BMW
Model
X3
Year
2004
Manufacturer
BMW of North America, LLC
Component
ELECTRICAL SYSTEM
Miles at failure
27,500
Speed
70 mph

Severity

Deaths
0
Injured
0
Fire
Yes
Crash
No
Police report
No
Medical attention
No
Vehicle towed
No

Narrative

HI, I WAS WONDERING IF ANYONE HAS HEARD OF 3SERIES SPONTANEOUSLY CATCHING FIRE WHILE DRIVING DOWN THE ROAD. MY LADY AND I WERE DRIVING IN HOUSTON MAY 1ST WHEN SMOKE STARTED TO COME OUT OF THE AIR DUCTS.THEN THE GAUGES STARTED TO GO UP AND DOWN, AS SOON AS I SAW THAT I PULLED OVER AND STARTED TO GET MY VALUABLES OUT. WITHIN 9-13 MIN THE CAR WAS FULLY INVOLVED WITH FIRE. I WAS IN AWE STANDING THERE WATCHING MY 2004 BMW AS IT WNT UP IN SMOKE. THE NEXT DAY BMW OF HOUSTON NORTH, MY LOCAL DEALER, WENT AND PICKED IT UP FROM THE TOW YARD AND TOOK IT TO THE DEALERSHIP. THEY SAID A TEAM IS COMING DOWN AND IT IS UNDER INVESTIGATION. I WAS WONDERING IF ANYONE HAD ANY ADVICE, COMMENTS OR JUST TO SAY "SORRY TO HEAR THAT".I FINALLY TALKED TO MY CONTACT AT BMW NA . HIS NAME IS [XXX] AND HE STATED TO ME THAT THE INVESTIGATION TEAM COULD NOT FIND THE CAUSE OR NATURE OF THE FIRE. SINCE THEY COULD NOT FIND THE CAUSE, THAT I FILE THE UNDER MY INSURANCE. I WAS VERY DISAPPOINTED THAT THEY TOLD ME THIS. I ASKED FOR HIS SUPERVISORS NAME AND # AND SAID, THANK YOU FOR YOU TIME AND I WILL CONTACT HIM. I GOT OFF THE PHONE JUST SO MAD, BUT I KEPT MY COOL ON THE PHONE. I CALLED MY DEALERSHIP AND STATED TO THEM WHAT CUSTOMER RELATIONS TOLD TO ME. I TALKED TO THE SERVICE MANAGER AND TOLD HIM HE NEEDS TO START CONTACTING SOMEONE ABOUT THIS ISSUE, VERY QUICKLY. BMW NA THEY SAID THEY ARE STANDING WITH"WE CANT FIND THE CAUSE OF THE FIRE AND WE CANT HELP AT ALL" END QUOTE. THEY ALSO SAID YOUR OPTIONS ARE TO GET

Source

Authoritative
NHTSA ODI Flat-File Downloads
ODI Number
10125003
Machine
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