CONTACT STATES 2000 FORD EXPEDITION BURNT IN NOVEMBER 2003. SHE HAD CAR SERVICED 3 DAYS PRIOR TO THE CAR BURNING. IT WAS CONTAINED UNDER THE HOOD. SHE RECEIVED A RECALL LETTER FROM FORD IN FEBRUARY 2005 ABOUT THE CRUISE CONTROL SWITCH ON HER VEHICLE. SHE CALLED FORD 6 TIMES, THE LAST TIME WAS ON 5-11-2005. THEY RECORDED CONTACT'S INFORMATION AND TOLD HER THEY WILL PASS IT ON TO THE LEGAL DEPARTMENT . HOWEVER, THEY DID NOT GIVE CONTACT A TELEPHONE NUMBER TO THE LEGAL DEPARTMENT. THEY CLAIMED THAT SOMEONE WILL GET BACK TO CONTACT, WITHIN 3-4 BUSINESS DAYS. THUS FAR NO ONE CONTACTED HER. *AK