TL*- THE CONTACT OWNS A 2003 TOYOTA TACOMA. THE CONTACT RECEIVED A FOLLOW UP NOTICE FOR THE SUSPENSION, LOWER BALL JOINTS. HOWEVER, HE NEVER RECEIVED A PREVIOUS NOTICE. THE CONTACT'S VEHICLE WAS INVOLVED IN A CRASH WHILE DRIVING 40 MPH AND WAS UNABLE TO GAIN CONTROL OF THE STEERING WHEEL. THE AIR BAGS DID NOT DEPLOY, THE CONTACT'S HEAD SHATTERED THE WINDSHIELD, AND ALSO SUSTAINEDE BRUISING TO THE FACE. THE CONTACT STATED THAT HE MADE SEVERAL ATTEMPTS TO CALL TOYOTA, AND WAS TOLD BY THE REPRESENTATIVE THAT HE WAS THE ONLY PERSON THAT HR EVER REACH AND WAS NOT ALLOWED TO SPEAK WITH A SUPERVISOR. TOYOTA SENT AN INVESTIGATOR TO INSPECT THE VEHICLE AFTER THE CRASH ,AND HE ADVISED THE CONTACT THAT THE REASON THAT THE AIR BAG DIDN'T DEPLOY WAS DUE TO THE LOCATION OF THE IMPACT. WHILE UNABLE TO GAIN CONTROL OF THE STEERING WHEEL THE CONTACT'S VEHICLE CRASHED INTO A GUARD RAIL. THE CONTACT WAS VERY CONCERNED THAT THE RELATED RECALL WAS IDENTICAL TO THE FAILURE THAT OCCURRED WHILE HIS FAMILY MEMBER DROVE THE VEHICLE. THE CONTACT WAS DISSATISFIED THAT THE TOYOTA REPRESENTATIVE FAILED TO MENTION THE RECALL THAT WAS EFFECTIVE A YEAR PRIOR WHICH CAUSED A COLLISION WHILE INSPECTING THE VEHICLE. THE CURRENT MILEAGE WAS 76,000 AND THE FAILURE MILEAGE WAS 39,500. *AK