TL* THE CONTACT OWNS A 2004 FORD TAURUS. THE FAILURE MILEAGE WAS 15800, AND THE CURRENT MILEAGE WAS 16038. WHILE DRIVING 10 MPH THE VEHICLE WAS HIT ON THE DRIVER'S SIDE, DAMAGING BOTH DRIVER'S SIDE DOORS. THE AIR BAGS FAILED TO DEPLOY, AND THE CONTACT SUSTAINED A CONCUSSION, NECK INJURIES, AND BRUISES ON HER LEFT SIDE. AT 16,038 MILES WHILE SITTING AT A STOP LIGHT THE CONTACT'S VEHICLE WAS HIT FROM THE REAR BY A VEHICLE AT 45 MPH THE CONTACT WAS KNOCKED OUT AND SUFFERED ANOTHER HEAD CONCUSSION AND FACIAL BRUISES AROUND EYES BECAUSE HER FACE HIT THE STEERING WHEEL. THE VEHICLE WAS CURRENTLY IN THE REPAIR SHOP, AND THE CONTACT DID NOT KNOW WHY THE AIR BAGS DID NOT DEPLOY. *AK