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1997 FORD ESCORT — AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE

fire · 632033 · 2007-07-26

Vehicle

Make
FORD
Model
ESCORT
Year
1997
Manufacturer
Ford Motor Company
Component
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE
Miles at failure
157,097
Speed
20 mph

Severity

Deaths
0
Injured
0
Fire
Yes
Crash
No
Police report
Yes
Medical attention
No
Vehicle towed
No

Narrative

I AM THE SERVICE MANAGER AT C.H.URNESS MOTOR CO IN THE DALLES,OR, I PURCHASED A 1997 FORD ESCORT FOR MY DAUGHTER ON 06/02/2007,THEN ON 06/04/2007,THE CAR HAD A FIRE UNDER THE DASH,UPON INSPECTION WE FOUND AN OPEN RECALL "02S44"FOR THIS EXACT FAILURE,I CONTACTED THE LOCAL FORD DEALER(RAY SCHULTENS FORD AND WAS TOLD THEY COULD NOT HELP ME BECAUSE THE AIRBAG MODULE WAS NO LONGER AVAILABLE!. I THEN CONTACTED FORD MOTOR CO. CUSTOMER RELATIONS(CASE # 1433871927).ON 07/23/07 I RECEIVED A LETTER STATING "FORD MOTOR CO. WAS UNABLE TO OFFER ANY ASSISTANCE AT THIS TIME"THE CUSTOMER SERVICE REP TOLD ME OVER THE PHONE THAT I SHOULD MAKE THE DEALER I BOUGHT THE CAR AT "BUY IT BACK,AFTER ALL YOU WORK FOR THEM"THIS CAR HAS AN UNREPAIRED RECALL AND IS UNABLE TO BE REPAIRED DUE TO NO PARTS AVAILABLE,WHAT IS MY NEXT STEP IN THIS PROCESS? *JB

Source

Authoritative
NHTSA ODI Flat-File Downloads
ODI Number
10197566
Machine
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