TL*THE CONTACT OWNS A 2003 FORD TAURUS. WHILE DRIVING 30 MPH, THE REAR PASSENGER SIDE OF THE VEHICLE STRUCK A GUARDRAIL. THE VEHICLE SPUN AROUND AND THE FRONT END CRASHED INTO THE GUARDRAIL AS WELL. THE ROAD CONDITIONS WERE WET AND ICY. THE AIR BAGS FAILED TO DEPLOY. THE FRONT PASSENGER WAS WEARING A SEAT BELT, BUT SUSTAINED A WHIPLASH. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED AND THE FRONT END WAS DAMAGED. THE CURRENT AND FAILURE MILEAGES WERE 6,543.