TL*THE CONTACT OWNS A 2003 SATURN VUE. WHILE DRIVING 30 MPH, THE VEHICLE SLID ON ICE, TRAVELED DOWN A HILL, AND CRASHED HEAD ON INTO A TREE. THE AIR BAGS FAILED TO DEPLOY. THE DRIVER WAS WEARING A SEAT BELT, BUT SUSTAINED NECK INJURIES. A POLICE REPORT WAS FILED. THE FRONT END AND SIDES OF THE VEHICLE WERE DAMAGED. THE VEHICLE WAS NOT INSPECTED BY A DEALER OR THE INSURANCE COMPANY. THE CURRENT AND FAILURE MILEAGES WERE 89,000.