TL*THE CONTACT OWNS A 2002 FORD TAURUS. WHILE DRIVING 35 MPH, THE VEHICLE SLOWED DOWN AND THE FRONT END SHOOK. THE VEHICLE DROVE INTO A DITCH AND WAS TOWED TO A REPAIR SHOP. THE FRONT PASSENGER SIDE COIL SPRING FAILED AND PUNCTURED THE TIRE. THE DRIVER WAS WEARING A SEAT BELT, BUT STRUCK HER HEAD AND SUSTAINED WHIPLASH. NHTSA CAMPAIGN ID NUMBER 04V332000 (SUSPENSION:FRONT:SPRINGS:COIL SPRINGS) FOR THE 1999-2001 TAURUS WAS REFERENCED. THE CURRENT AND FAILURE MILEAGES WERE 108,902. UPDATED 3/25/08 *CN