I WAS LOADING GROCERIES INTO THE BACK OF MY 2002 FORD EXPLORER WHEN THE LIFTGATE WINDOW EXPLODED. THE HINGE ON THE LIFTGATE HAD ACTUALLY BROKEN, SHATTERING GLASS EVERYWHERE. MY HAND WAS CUT AND I WAS HIT IN THE HEAD BY THE LIFTGATE. WHILE DEVASTATING, IT COULD HAVE BEEN TRAGIC. I HAD THE HINGES AND LIFTGATE SERVICED AND REPAIRED SEVERAL YEARS AGO DUE TO A RECALL ISSUED BY FORD FOR A MANUFACTURER'S DEFECT. APPARENTLY, THE PROBLEM WAS REPAIRED WITH OTHER DEFECTIVE PARTS OR WASN'T REPAIRED AT ALL. WHEN I CONTACTED FORD, THEY REFUSED TO PAY FOR REPAIRS AND REFERRED ME TO MY INSURANCE COMPANY, WHO SAID IT WAS A FORD PROBLEM. I AM STUCK WITH THE 1,400.00 BILL BUT FORD LOSES MY BUSINESS. *TR