TL*THE CONTACT OWNS A 2003 VOLKSWAGEN PASSAT. WHILE DRIVING 35 MPH, THE CONTACT SMELLED SMOKE AND FELT A TINGLING FEELING ON HER BACK. SHE EXITED THE VEHICLE AND NOTICED SMALL HOLES AND SMOKE COMING FROM THE DRIVER'S SEAT. THE MANUFACTURER ADVISED HER TO TAKE THE VEHICLE TO THE DEALER FOR REPAIR. THE CONTACT SENT THE RECEIPT FOR HER DAMAGED FUR COAT AND BLUE JEANS TO THE MANUFACTURER, BUT SHE HAS NOT RECEIVED ANY REIMBURSEMENT. THE FAILURE MILEAGE WAS 61,949.