TL*THE CONTACT OWNS A 1995 SATURN SL1. WHILE APPROACHING A STOP SIGN, THE CONTACT'S VEHICLE WAS REAR ENDED AND CAUSED HER TO CRASH INTO A POLE. UPON IMPACT, THE DRIVER'S SEAT RETRACTED BACKWARDS TOWARDS THE FLOOR. THE CONTACT SUSTAINED SEVERE INJURIES TO HER BACK, NECK, AND SHOULDERS. THE VEHICLE WAS COMPLETELY DESTROYED. SHE HAS ALL THE DOCUMENTS PERTAINING TO THE FAILURE, AND A COPY OF THE POLICE REPORT. THE MANUFACTURER DENIED ALL RESPONSIBILITY BECAUSE HER VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 99V045000 (SEATS). THE SPEED WAS UNKNOWN. THE FAILURE AND CURRENT MILEAGES WERE 100,000.