TL*THE CONTACT OWNS A 1999 FORD F-150. WHILE DRIVING APPROXIMATELY 35 MPH, THE CONTACT WAS INVOLVED IN A CRASH. THE AIR BAGS FAILED TO DEPLOY AND THE SEAT BELTS DID NOT LOCK. A POLICE REPORT WAS FILED. THE CONTACT EXPERIENCED SORENESS AND THE PASSENGER HAD TO HAVE A STAPLE PLACED IN HIS HEAD AS A RESULT OF NOT BEING PROTECTED BY THE SEAT BELT. THE VEHICLE WAS UNABLE TO BE DRIVEN AFTER THE CRASH. THE DEALER DID NOT OFFER ASSISTANCE AND THE MANUFACTURER HAS NOT BEEN NOTIFIED. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 120,000.