TL*THE CONTACT OWNS A 2007 BMW 328XI. WHILE DRIVING APPROXIMATELY 25 MPH, THE CONTACT CRASHED INTO A TELEPHONE POLE DUE TO INCLEMENT WEATHER AND ICY CONDITIONS. THE AIR BAGS FAILED TO DEPLOY. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. SHE ASKED THE MANUFACTURER AT WHAT SPEED THE AIR BAGS SHOULD HAVE DEPLOYED; HOWEVER, THEY STATED THAT IT WAS AN ISSUE FOR THE LEGAL DEPARTMENT. AT THAT TIME, THE VEHICLE WAS BEING INVESTIGATED BY A MECHANIC. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 19,000.