MY WIFE WAS DRIVING OUR 2007 LEXUS ES 350 WHEN ANOTHER VEHICLE HEADING IN THE OPPOSITE DIRECTION LOST CONTROL, CROSSED A MEDIAN DIVIDE, GOT AIRBORNE, AND HIT THE FRONT DRIVER'S SIDE QUARTER PANEL, HOOD, DRIVERS DOOR AND DRIVERS WINDOW. NO AIR BAGS DEPLOYED - INCLUDING SIDE AIR BAGS WHICH ARE INSTALLED ON THIS VEHICLE. WE HAVE CONTACTED LEXUS REGARDING WHAT WE BELIEVE IS A FAILURE OF THE AIR BAGS TO PROPERLY DEPLOY BUT AM CURRENTLY RECEIVING 'FORM' RESPONSES. *TR