TL*THE CONTACT OWNS A 2007 SUZUKI FORENZA. WHILE DRIVING 15 MPH, THE CONTACT WAS INVOLVED IN A HEAD-ON CRASH. THE AIR BAGS FAILED TO DEPLOY. THE VEHICLE WAS TOWED TO A SALVAGE YARD. THE DEALER COULD NOT ASSIST AND ADVISED THE CONTACT TO CALL HER LAWYER. SHE SUSTAINED MAJOR INJURIES WITH HER BACK AND NECK, AS WELL AS HEARING ISSUES AND HERNIAS. A POLICE REPORT WAS FILED. THE FAILURE AND CURRENT MILEAGES WERE 32,000.