CUSTOMER WAS TRAVELING ON ROADWAY WHEN HE NOTICED SMOKE. PULLED OVER AND OPENED HOOD TO HAVE SMOKE BILLOW OUT. INSPECTION OF VEHICLE BY INDEPENDENT APPRAISER SHOWS THERE IS A DEFECTIVE GROUND STRAP THAT CAUSED LOSS. THIS APPRAISER HAS SEEN 2 OF THESE LOSSES IN THE PAST WEEK WITH SAME IGNITION SOURCE. FORD MOTOR CO CUSTOMER SERVICE WOULD NOT PROVIDE ANY ASSISTANCE IN REPORTING THIS PROBLEM SO THAT THIS CAN BE AVOIDED FOR OTHER PEOPLE. *TR